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Forum Discussion
Dropbox Paper isn't loading any images, why?
Hi I have a problem with the paper.dropbox.com my images are not appear:
Jay
Dropbox Staff
Dropbox StaffHi andrewtsymbal, thanks for bringing this to our attention.
Do the images not preview in all docs or just a specific one?
Do you remember how these images added to the Paper doc (I.e. dragging and dropping, pasting, clicking the Dropbox icon)?
If you add a new image to the doc, does it successfully preview?
This will help me to assist further!
Hi, only about half of the document images have a preview, and the latest images (about 30%- 40% of them) do not appear. However, when I click on the links in the warning message, images get downloaded so they are not deleted or moved.
I dragged and dropped them into the browser to add them.
And yes, if I add a new image, it works fine.
- Nancy
Hope you don’t mind me jump in, andrewtsymbal. Do you see the exact same thing on different browsers?
Feel free to test this on an incognito window as well and let me know what happens then.
Yes, the issue occurred in Firefox, Chrome, and Edge browsers, and it persisted even in incognito mode.
- Megan
Hey andrewtsymbal, let me also jump in here!
You mentioned that when you click on the links in the warning message, the images get downloaded.
Would you be able to send me a couple of screenshots from the process of you trying to preview the images within a Paper document, in order for me to have a visual?
Sure,
