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Fredrik_P's avatar
Fredrik_P
Explorer | Level 4
2 years ago

Download button keeps old filename

Hello   When I use the web interface I come across a bug:   1. Open a image in the preview mode. 2. Rename the image. 3. Click on "Download" 4. A empty file with the old filename is dow...
Download
Error Messages
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey again, Fredrik_P!

 

Is it OK if we log a ticket for you, and have our team look into this further?

Fredrik_P's avatar
Fredrik_P
Explorer | Level 4
2 years ago

Hello Nancy 

 

Yes, please create a ticket. A solution to this issue would be much appreciated.

 

Best regards,

Fredrik

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi again, Fredrik!

     

    Our team had a look into this in the meantime and it seems that the issue is now fixed (I also tried this myself). 

     

    Can you please follow the steps you provided in your first post, and let me know if everything works alright for you?

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      2 years ago

      Nancy, Yes there is a change - before a try download wrong file was on go, now "Download" button doesn't do anything. Just shows error message:

      Is this the expected fix? 🤔🤦

      By the way the file that shows up in the view exists!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Здравко, happy Monday! 

         

        Can you clarify if you tried clearing your browser's cache, and restarting the device? 

         

        While we're at it, can you also let us know which browser you're using, and if you've updated to its latest version?

         

        Keep me posted! 

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