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Forum Discussion
Audio Files Cut Out When Playing
I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
Hannah
Dropbox Staff
Dropbox StaffThanks for providing some more context, Ljc77!
How is the video uploaded to the app for the competition? Is it first downloaded locally to the device and then uploaded, or are you exporting it directly from Dropbox?
Thanks for your reply! It’s downloaded to my device (sits in my iCloud files and is also downloaded on my iPhone). Then I upload it to the app from my iPhone files. Then the organisers take it from the app and download it to their laptop and play it from there.
- Hannah
Thanks, Ljc77!
It's strange that the issue is present only when the file is played through the speakers, though.
If instead of the original file, you copy it before uploading it to the app, does it give you a different behavior?
- I’ll give it a try. Although may not be able to test that until next comps lol
