You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

schomer80's avatar
schomer80
Explorer | Level 4
3 years ago

iOS app crash while playing mp3 files

I have an iPhone 13 with iOs 16.1.1 and Dropbox App 306.2.2 and when I play an MP3 file from my folder after a few time the app crash. To prevent this problem I must keep always unlock my iPhone. The problem is new, before a month ago all works properly.

Dropbox Plus
Mobile
Preview
  • Walter's avatar
    Walter
    3 years ago

    Hey schomer80, sorry to hear about this.

     

    May I ask how long this has been happening for you? 

     

    Have you tried clearing the app's cache or reinstalling the app since you first noticed this? 

     

    Any additional information is more than welcome!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey schomer80, sorry to hear about this.

     

    May I ask how long this has been happening for you? 

     

    Have you tried clearing the app's cache or reinstalling the app since you first noticed this? 

     

    Any additional information is more than welcome!

    • schomer80's avatar
      schomer80
      Explorer | Level 4
      3 years ago

      Ok now it works! Thank you very much 🙂

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries schomer80 - I'm just glad to hear it's sorted now.

         

        Take care and see you around the Community!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!