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Forum Discussion
public link error 404
Hello. My public links are blocked on my account (I get 404 error).
Please unblock, I really not use them over the quote.. can't understand because I'm blocked..
Thanks
martchyke wrote:
In my case, i was using a premium package. why should you suspend my link because of increase in traffic or bandwidth usage if i am a premium user. Is that not why i am paying.
There are still bandwidth limitations on paid accounts; they're just a lot higher than on Basic accounts. Where a Basic account has 20GB of bandwidth for share links, paid accounts have 200GB. If you go beyond 200GB in a 24-hour period, all of your links will be suspended.
most of my Public Links are down and i dont know how to get them back up.How were these links created? Were you using the Public folder (if you had on) to create them, or were you creating a share link to the files? If you were using the Public folder, that feature was deprecated in 2012 and finally disabled in September of this year. Any files in the Public folder that had links would have stopped working, and the Public folder would have been changed to a regular folder.
If you were using share links, what's the error message that the recipients are receiving? If it's a 429, that's the typical bandwith error, though it could be caused by other reasons. Only Dropbox Support can tell you the actual cause (it could be a virus, malware, copyright claim, etc.). It they're getting a 404 error, then the links are pointing to a file that has likely been moved, renamed or deleted.
Rich
Super User II
Super User IIA first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Pro will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).
There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
In my case, i was using a premium package. why should you suspend my link because of increase in traffic or bandwidth usage if i am a premium user. Is that not why i am paying. most of my Public Links are down and i dont know how to get them back up. There are many of them, surely not something one has to be restoring one after another. DropBox i need help with this.
- Rich
martchyke wrote:
In my case, i was using a premium package. why should you suspend my link because of increase in traffic or bandwidth usage if i am a premium user. Is that not why i am paying.
There are still bandwidth limitations on paid accounts; they're just a lot higher than on Basic accounts. Where a Basic account has 20GB of bandwidth for share links, paid accounts have 200GB. If you go beyond 200GB in a 24-hour period, all of your links will be suspended.
most of my Public Links are down and i dont know how to get them back up.How were these links created? Were you using the Public folder (if you had on) to create them, or were you creating a share link to the files? If you were using the Public folder, that feature was deprecated in 2012 and finally disabled in September of this year. Any files in the Public folder that had links would have stopped working, and the Public folder would have been changed to a regular folder.
If you were using share links, what's the error message that the recipients are receiving? If it's a 429, that's the typical bandwith error, though it could be caused by other reasons. Only Dropbox Support can tell you the actual cause (it could be a virus, malware, copyright claim, etc.). It they're getting a 404 error, then the links are pointing to a file that has likely been moved, renamed or deleted.
