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Forum Discussion
Printing an Excel document to PDF
I have an excel document in Dropbox. I want to print or save it as a pdf (doesn't matter which, ,just need to convert it). I try "print as PDF" and there is a download button. I click 'print to pdf' ...
Nancy
Dropbox Staff
Dropbox StaffWelcome aboard the Community, Kluski!
Can you let me know what’s the size of the Excel file you tried to convert? Is it possible that it was more than 200MB?
Also, I’d like you to clarify which browser you’re using in order to convert/download your file.
Give me a nudge when you’ve got more details.
It's only 46 kb and I'm using Chrome.
- Nancy
Perfect.
Can you please go to the icon with the 3 dots that should be located on the top right corner of your Chrome browser, and click on it? After that, please select “Downloads” and let me know if you can’t see your downloaded file there.
If you don’t see it, please try opening another browser on your computer, and check if the same thing keeps happening there, too. That’ll help us isolate the issue more.
- I tried both in Chrome and in Microsoft Edge. When I go to download in both browsers it is blank, no indication of the file being 'printed to pdf' or downloaded from Dropbox
- Nancy
Thanks for giving that a go.
Is this happening for any file that you’re trying to convert to a PDF or just the specific one? Can you check this with another file, if possible, and let me know how it goes?
Also, I'd like you to open an incognito window on your Chrome browser and log in to your Dropbox account from there. Dos this allow you to convert your file to a PDF perhaps?
