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Forum Discussion
Previewing TIFF Only Shows First Page
Hello
When I click on a .tiff file to preview, it only shows the first page for that preview. For other files like PDF, it shows all pages. From Dropbox's documentation, tiff previews should be...
I spoke to support and they clarified that .tiff files are previewed as images, and therefore only show the first page. Showing multi-page images is not supported.
Megan
Dropbox Staff
Dropbox StaffHi PhilTerz, how are you today?
Which platform do you use when trying to preview the TIFFs? Are you on the website?
If yes, can you try a totally different browser on your end, and let me know of the results?
Thanks a bunch!
I have tried both chrome and firefox. Both only display one page.
I've tried "Save as " pdf and still only pdf's the first page even though the document has more.
The only way it seems to work is to download the .tif document locally, save as a pdf and then upload, which is very cumbersome.
It also leaves a lot of room for destroying portions of files - where you think you might be saving the file as a PDF on the online platform, but its not fully converting all pages.
- Jay
Hi renzullk, we appreciate the feedback on this matter.
We take all comments into consideration in improving the Dropbox service and features.
If you have any further queries, feel free to message back.
so there is no resolution? the feature doesnt work?
- Rich
Super User II
renzullk wrote:
so there is no resolution? the feature doesnt work?
Everything is working as it's meant to. Dropbox handles TIFF files as images, not multi-page document files. It's not capable of handling multi-page TIFF files beyond the first page. As you said, you need to download the file and convert it to PDF on your computer, then upload it back to Dropbox.
