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Forum Discussion

jch05's avatar
jch05
Explorer | Level 3
3 years ago

Photos in Local sync DropBox folder not showing thumbnails

I have a folder with over 20000 photos syncing locally on a Windows 11 Pro computer.  When viewing the folder, the large icon view option in File  Explorer is not showing the thumbnail of the photo. ...
Desktop
Preview
View
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jch05, sorry to hear about this.

 

Can you please clarify the status and version of the desktop app installed on your computer as shown in your taskbar?

 

If you could also send us a screenshot so that we can have a visual too, I'd appreciate it. 

 

Thanks!

jch05's avatar
jch05
Explorer | Level 3
3 years ago

Dropbox is running v160.4.4703 and syncs are complete.

 

 

Here is screenshot of folder so you can see icons:

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Are you running any 3rd party apps on your computer like OneDrive etc. jch05? 

    • jch05's avatar
      jch05
      Explorer | Level 3
      3 years ago

      Yes OneDrive is also in use.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Could you temporarily disable it and see if that helps improve matters jch05? 

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