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Forum Discussion

jch05's avatar
jch05
Explorer | Level 3
3 years ago

Photos in Local sync DropBox folder not showing thumbnails

I have a folder with over 20000 photos syncing locally on a Windows 11 Pro computer.  When viewing the folder, the large icon view option in File  Explorer is not showing the thumbnail of the photo. ...
Desktop
Preview
View
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey jch05, sorry to hear about this.

 

Can you please clarify the status and version of the desktop app installed on your computer as shown in your taskbar?

 

If you could also send us a screenshot so that we can have a visual too, I'd appreciate it. 

 

Thanks!

  • jch05's avatar
    jch05
    Explorer | Level 3
    3 years ago

    Dropbox is running v160.4.4703 and syncs are complete.

     

     

    Here is screenshot of folder so you can see icons:

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Are you running any 3rd party apps on your computer like OneDrive etc. jch05? 

      • jch05's avatar
        jch05
        Explorer | Level 3
        3 years ago

        Yes OneDrive is also in use.

         

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