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bmayfield's avatar
bmayfield
New member | Level 2
3 years ago

PDF Preview not working in Windows 11

I am using the Dropbox App on my Windows 11 PC.  I have the green check mark on the file, indicating that it is a local stored file.  My issue is, is that the PDF does not preview in the Preview Wind...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi bmayfield, thanks for bringing this to our attention.

 

Could you try marking the file as online-only and then local again to see if the file previews?

 

Keep me updated with any progress! 

  • bmayfield's avatar
    bmayfield
    New member | Level 2
    3 years ago

    Jay, I went to the Main Folder of Dropbox and made ALL the files Local Files.  Once that process completed, some files worked, while others did not.  I later restarted the computer and opened the PowerToys app.  Once in PowerToys, I turned the preview features on for .PDF and restarted the computer again.  Once these task were completed, my files are now displaying in the side view window.  

    I am not sure which one of these 2 process corrected it, but as of now, it is working and I have no issues.  If there are any other issues, I will re-post here.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Glad to hear (or read in our case) that your troubleshooting worked bmayfield!

       

      If you need us in the future, give us a shout. 

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