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Forum Discussion
OOPS something WENT WRONG W/ Opening files
I am having a major issue every day opening my files in dropbox.
When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error messag...
Does this happen on other browsers as well?
What about through an incognito window?
Lusil
Dropbox Staff
Dropbox StaffHi Trillman88, let's see what we can find.
You mention that you click on the three dots to open the file.
Does the file not preview when you click on it directly?
A screenshot of the error message would also be very helpful.
Thanks!
Sorry not when i Click on the 3 dots, Its when i click the down arrow and click on open, then "Open with Excel"
- Lusil
Does this happen on other browsers as well?
What about through an incognito window?
let me give that a shot
- Lusil
Take as long as you need.
Thanks!
Edit: Glad to hear that!
If anything else comes up in the future, just give us another shout.
I hope you have a wonderful weekend ahead!
it does seem to work in incognito window!!! Thank you!
Why does that make a difference?
- Walter
There might be an issue with your browser's cache or a specific browser extension Trillman88.
Let us know if you have any follow up questions!
