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Forum Discussion

pmjzzz's avatar
pmjzzz
Explorer | Level 3
3 years ago

Offline files disappear after some period

Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi.

But they don't "stay". After maybe a couple of weeks, maybe a month or so - they're gone. Unexpectedly. Just when I need them again (COVID vaccination records).

Is this a bug or a feature? After what period do they leave?

Mobile
Offlining
View
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi pmjzzz, thanks for bringing this to our attention.

     

    In general, file should remain offline on your device, unless you remove them manually. 

     

    What device are you using and what version is the OS and Dropbox mobile app?

     

    This will help me to assist further!

    • pmjzzz's avatar
      pmjzzz
      Explorer | Level 3
      3 years ago

      Two devices:

      Sony D6603 Android 6.0.1 Dropbox 282.2.2

      KTE K87CA Android 10 Dropbox 282.2.2

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey pmjzzz, sorry to jump in here, but I just wanted to mention that offline files would be cleared if you cleared the app's cache on your Android devices. 

         

        Have you cleared the mobile app's cache lately perhaps? 

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