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Forum Discussion

Timely2000's avatar
Timely2000
Helpful | Level 5
6 years ago

Nothing works to enable smart sync

I have a Dropbox Plus plan and am running Windows 10.  My PC is out of space and I need to get a lot of the Dropbox files off my PC.  I've read Help articles & posts in the community, and nothing is ...
Account Settings
Desktop
Download
Dropbox Plus
Space and storage
Sync
  • pzg's avatar
    pzg
    6 years ago

    I was in a similar situation. This worked for me:

    1. Re-install Dropbox (as you have done already)
    2. Exit Dropbox (click taskbar icon > open settings, ie cogwheel icon -> select "Exit Dropbox")
    3. Restart Dropbox
    4. Open Dropbox preferences from the taskbar icon (click Dropbox taskbar icon > open settings, ie cogwheel icon -> select "preferences...")
    5. Activate Smart Sync (see screenshot below)
    6. Your contextual menu should now have the option of Smart Sync.
    7. (Some users who had difficulties reported that it worked after they unlinked and relinked. In my case it wasn't necessary)

pzg's avatar
pzg
Helpful | Level 6

I was in a similar situation. This worked for me:

  1. Re-install Dropbox (as you have done already)
  2. Exit Dropbox (click taskbar icon > open settings, ie cogwheel icon -> select "Exit Dropbox")
  3. Restart Dropbox
  4. Open Dropbox preferences from the taskbar icon (click Dropbox taskbar icon > open settings, ie cogwheel icon -> select "preferences...")
  5. Activate Smart Sync (see screenshot below)
  6. Your contextual menu should now have the option of Smart Sync.
  7. (Some users who had difficulties reported that it worked after they unlinked and relinked. In my case it wasn't necessary)

Timely2000's avatar
Timely2000
Helpful | Level 5
6 years ago

Thank you, PZG!  I finally realized that there was another Dropbox app residing on my computer.  I'm not sure, but I think it's the one I got from the Microsoft Store.  In any case, I logged out of that and out of Dropbox on the website.  When I logged back in to both, and clicked on the announcement of new features, it gave me the option to enable SmartSync, and now I am seeing that option on the files in my Dropbox folder.  

Dropbox Support did not give me this info.  I appreciate the help!

  • pzg's avatar
    pzg
    Helpful | Level 6
    6 years ago
    Thanks for your feeback. I'm glad it worked out :)

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