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Forum Discussion
Not all photos visible in the "photos" tab on Google Pixel 7 Pro
Device: Google Pixel 7 Pro
App version: 370.2.2
battery saver for Dropbox disabled
Problem:
not all my photos taken with the camera are visible in the "photos" tab. some appear, some don'...
I have the same issue. Any new picture I take with the camera doesn't appear in the 'Photos' tab, but they do appear on the 'Home' tab a recent uploads. I'm other words, the pictures are being uploaded but they just don't appear in the 'Photos' tab.
I have tried closing the app and clearing cache but that doesn't fix the problem. I have also cleared data but still no success. The only way to get those pictures to appear in the 'Photos' tab is to uninstall the app, restart the phone, and then reinstall the app. Then all the new pictures also appear in the 'Photos' tab. However, this only works for a few hours with new pictures being taken and then it goes back to not displaying new pictures.
I have a Samsung Galaxy S24 Ultra and am using the latest version of the Dropbox app.
I have tried closing the app and clearing cache but that doesn't fix the problem. I have also cleared data but still no success. The only way to get those pictures to appear in the 'Photos' tab is to uninstall the app, restart the phone, and then reinstall the app. Then all the new pictures also appear in the 'Photos' tab. However, this only works for a few hours with new pictures being taken and then it goes back to not displaying new pictures.
I have a Samsung Galaxy S24 Ultra and am using the latest version of the Dropbox app.
Nancy
Dropbox Staff
Dropbox StaffHey Angry Beaver. Can you also take a look at this Help Center article, and let me know if the info there helps?
- Hi Nancy, that article doesn't apply because as I explained, any new picture does appear after uninstalling and reinstalling the app, but only for a brief moment. At some point, new pictures taken stop appearing and I have to go through the process of uninstalling and reinstalling again. Also, the pictures that didn't appear in the Photos tab do appear after going through the process.
In short:
-I take a picture, and it appears in the Photos tab.
-I take another picture, and it appears in the Photos tab.
-At some point, I take another picture and it DOES NOT appear in the Photos tab.
-I uninstall and reinstall.
-Missing picture appears in the Photos tab.
-Repeat the above process.- Jay
Hi Angry Beaver, how many photos do you have on your account approximately?
- Hi Jay, I'm not sure on an exact number of pictures in my account, but I'm currently using 18.4% of 2 TB of storage.
To clarify my previous reply: Although the pictures do not appear in the Photos tab, they do appear in the Home tab under the Recent section. They are also in the respective folder of my account. They just don't appear in the Photos tab until I follow the process outlined in the reply.
