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Forum Discussion

celittle's avatar
celittle
Helpful | Level 6
7 months ago

My iPad will not allow any offline files, getting a yellow triangle instead

First I don't know if I selected the correct category. I have a Dropbox account that I use to sync documents between 2 IPads. On 1 of the IPads it wont let me use the offline function. Every time I...
Download
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iOS
Mobile
  • celittle's avatar
    celittle
    7 months ago

    Jay,

    I went to General, IPad storage, Dropbox and used the offload app button. It froze for a long time then I reinstalled the app and it allowed me to set all the files to offline. I guess its fixed for now.

    Thanks Craig

celittle's avatar
celittle
Helpful | Level 6

Yes same Wifi, they do not have celluar capabilites

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

How large are the files you're trying to offline?

 

Have you tried clearing the cache on the iPad, uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • celittle's avatar
    celittle
    Helpful | Level 6
    7 months ago

    Files are small, all PDFs. both IPads are identical.

    I deleted the app and reinstalled no help. What cache are you refering to?

    • celittle's avatar
      celittle
      Helpful | Level 6
      7 months ago

      Jay,

      I went to General, IPad storage, Dropbox and used the offload app button. It froze for a long time then I reinstalled the app and it allowed me to set all the files to offline. I guess its fixed for now.

      Thanks Craig

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey celittle, awesome news, thanks for letting us know!

       

      If you need something else, we'll be on post away! 😎

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