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Forum Discussion

celittle's avatar
celittle
Helpful | Level 6
7 months ago

My iPad will not allow any offline files, getting a yellow triangle instead

First I don't know if I selected the correct category. I have a Dropbox account that I use to sync documents between 2 IPads. On 1 of the IPads it wont let me use the offline function. Every time I...
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  • celittle's avatar
    celittle
    7 months ago

    Jay,

    I went to General, IPad storage, Dropbox and used the offload app button. It froze for a long time then I reinstalled the app and it allowed me to set all the files to offline. I guess its fixed for now.

    Thanks Craig

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi celittle, thanks for bringing this to our attention.

 

Are the devices connected to the same WiFi network? Are you able to use cellular data instead?

 

This will help me to assist further!

  • celittle's avatar
    celittle
    Helpful | Level 6
    7 months ago

    Yes same Wifi, they do not have celluar capabilites

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      How large are the files you're trying to offline?

       

      Have you tried clearing the cache on the iPad, uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • celittle's avatar
        celittle
        Helpful | Level 6
        7 months ago

        Files are small, all PDFs. both IPads are identical.

        I deleted the app and reinstalled no help. What cache are you refering to?

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