You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Many files not in cloud after removing & deleting client from former company's laptop
Hi this may be a popular question... I was using the free version of Dropbox to back up content from a few years back...work related stuff from a long-ago job. Nothing proprietary, but important ...
From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
I was backing up documents from a few years ago—work-related materials from a long-ago job—using Dropbox's free version. Nothing confidential, but it is significant to me. Unless I unintentionally deleted them permanently, I assume Dropbox has a backup copy of them if this is a common issue. I was backing up documents from a few years ago—work-related materials from a long-ago job—using Dropbox's free version. Nothing confidential, but it is significant to me. Unless I unintentionally deleted them permanently, I assume Dropbox has a backup copy of them if this is a common issue.
Jay
Dropbox Staff
Dropbox StaffHi Rebel1, if the files are deleted from your account, you'd have 30 days to recover them, or longer depending on your current subscription.
If you have any further queries, feel free to message back.
