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Many files not in cloud after removing & deleting client from former company's laptop
Hi this may be a popular question... I was using the free version of Dropbox to back up content from a few years back...work related stuff from a long-ago job. Nothing proprietary, but important ...
From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
Thanks Jay, I understand what you’re saying about the deletion of the files from the desktop PC. I believe that is the event referenced in the a teen captured Activity log.
Separately, how is it that these files were still in the cloud (using the same account, not a 2nd location) until 2 weeks ago?
They were in the cloud 2 weeks ago, so why isn't there a more recent record of their removal?
Separately, how is it that these files were still in the cloud (using the same account, not a 2nd location) until 2 weeks ago?
They were in the cloud 2 weeks ago, so why isn't there a more recent record of their removal?
Jay
Dropbox Staff
Dropbox StaffFrom what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
I'm leaning towards the 4th option ("files were permanently deleted") because this is the last reference to a delete (14 days ago) and there is nothing in the "Deleted Files" list for the related subfolders.
Does this help you understand what may have happened? Any further thoughts?
- Jay
It's only possible to permanently delete files from the site directly. The screenshot doesn't provide any new insight into how the files were deleted or why they can't be recovered.
