We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

speedijim's avatar
speedijim
Explorer | Level 4
5 years ago

link to a pdf file shows invalid format.

this link shows message " invalid format" on cell phone https://www.dropbox.com/s/5f44bkcdc5q97v7/pbrotationinfo.pdf?dl=0
Error Messages
Mobile
Preview
Share
Shared Links
sort
  • Lusil's avatar
    Lusil
    5 years ago

    Thanks for trying that out for me, speedijim.

    If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

    Let me know what you find!

Rich's avatar
Rich
Icon for Super User II rankSuper User II

Take a screenshot on your device showing the error. You can then use the Photos icon in the Reply window to add the image to your reply here.

That being said, I can open that link on my phone without an issue.

speedijim's avatar
speedijim
Explorer | Level 4
5 years ago

Screenshot_20200127-062747.png

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the screenshot, speedijim. 

    Could it be that you don't have the relevant app to preview the .pdf file? 

    Could you also copy-pasting the link to your mobile's browser, but replace the "1" with a "0" to preview it instead of downloading it? 

    Let me know how it goes!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!