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Abdullahhsidhu 's avatar
Abdullahhsidhu
Explorer | Level 4
6 months ago

Large video files from shared link stop downloading midway

My client uses dropbox for sharing raw camera footage that needs to edited. It’s all good when the file size is under 10gb but when there are files that are larger than 10gb it gets troublesome because the files won’t download and stop midway. Sometimes it gets downloaded but video stops playing and the frame stuck throughout. Doesn’t happen with any other cloud.
  • Rogaa's avatar
    Rogaa
    Helpful | Level 5
    Hi Abdullahhsidhu,

    May I know if you are able to access the shared files through your Dropbox account? And may I know what type of Dropbox plan are you subscribed into? Thank you
    • Abdullahhsidhu 's avatar
      Abdullahhsidhu
      Explorer | Level 4
      I try to download them through the provided link of my client’s Dropbox. He has folders in that link that contain the files. I just hit the download button on top of the folder or files. The client has a 2TB storage plan.
      • Rogaa's avatar
        Rogaa
        Helpful | Level 5
        I see. Were you downloading the files like all at once or did you try to download them in few batches especially those under 10gb and then with the 10gb file, you download it just by itself and see what happens.

        Thank you
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Abdullahhsidhu , thanks for letting us know about this.

     

    Have you tried opening the link and downloading the files through a different browser or a private browsing window, to see if that helps at all?

    • Abdullahhsidhu 's avatar
      Abdullahhsidhu
      Explorer | Level 4
      Hey Hannah, yes I’ve tried different browsers and different systems and network connections as well.
      • Rogaa's avatar
        Rogaa
        Helpful | Level 5
        Hi Abdullah,

        You might find this article helpful as well:

        Why am I experiencing issues downloading large files from Dropbox?
        When you download large files, folders, or collections of multiple items from your Dropbox account, you may receive a warning that the download will take a long time, based on your current internet speed.

        In these instances, it can be better to download fewer items at a time, to reduce the strain on your network and avoid needing to restart the process if your connection is interrupted.

        Alternatively, you can change the settings in the desktop app to allow Dropbox to use more bandwidth when syncing files :

        https://help.dropbox.com/sync/download-entire-folders

        Cheers!

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