You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

greathusky's avatar
greathusky
Helpful | Level 5
5 years ago

JPG Pictures not opening up in Windows Explorer 10

I can see my pictures (JPG)  when logging into DROPBOX from Windows EDGE but I can not open them in WIndows 10 Explorer. They have a grey X next to them. A message displays "We can not open this file...
Desktop
Error Messages
Preview
sort
  • greathusky's avatar
    greathusky
    5 years ago

    Thanks for the reply.

     

    I reinstalled the DROPBOX app on my desktop and the problem went away.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there greathusky, thanks for checking in with us - welcome aboard!

As a first step, I just want to make sure that I have a better visual of what you're seeing. Could you send me a screenshot (without any personal info) of what you describe?

Looking forward to hearing back from you!

greathusky's avatar
greathusky
Helpful | Level 5
5 years ago

Thanks for the reply.

 

I reinstalled the DROPBOX app on my desktop and the problem went away.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Awesome work on the troubleshooting, greathusky! Glad to hear that you're not having trouble with this anymore. 

    If anything else pops up or you have any questions, just give us a shout. 

    In the meantime, have a lovely day ahead!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!