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Forum Discussion

Jeff H.8's avatar
Jeff H.8
Helpful | Level 6
7 months ago

JPG Files don't display in File Explorer Preview Pane

Windows 10 64bit Edition 22H2  Dropbox v 192.4.7629   JPG files in a dropbox folder do not display in the File Explorer Preview Pane.  I can move the same file from the dropbox folder to any fo...
Desktop
Dropbox Basic
Preview
Windows
anazacco's avatar
anazacco
Explorer | Level 4
6 months ago

Same here but NO file types at all in DB "only online". I need to open them, close, and thereafter preview works. ?...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey anazacco, so basically, you need to make them available offline first, right?

    • anazacco's avatar
      anazacco
      Explorer | Level 4
      6 months ago

      Right. Which never happened until now. Just by clicking on their name I could see for instance their size, which I needed in order to know whether I wish to reduce it (which I do several times a day). Now I first must open, see size, reduce (or not), and close. Really cumbersome.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey anazacco - sorry to jump in here, but could you try updating the app's version from this page directly and let us know if this persists? 

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