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Forum Discussion
Issue when trying to download a 50 GB file from the website
Downloading a 50GB MOV file will complete the download incompletely.
The file size is correct, but part of the file is 0x00 for 1024KB.
Occurs when downloading multiple files at once with a browser download.
50GBのMOVファイルをダウンロードすると、不完全な状態でダウンロードが完了します。
ファイルサイズは正しいですが、ファイル内の一部が1024KB分 0x00となります。
ブラウザでのダウンロードで1度に複数のファイルをダウンロードすると発生します。
- Hannah
Dropbox Staff
Hey ken48, thanks for joining our Community!
At the moment, the web download limit for our website is 20 GB, which is probably why you're having this issue.
A workaround for this could be to install the Dropbox application and use it to sync the file to your computer that way.
You can read more about the application and find a link to install it here.
Let me know if you have any questions.Since I'm using translation fanction, my sentences might be strange.
thank you for your reply.
Thank you for letting me know the size of the download limit.
I can download one file at a time without any problems.
My client is a business account.
I need about 30 downloads at a time as a job.
When I try to download normally, it is very complicated to download once every 30 minutes.Do I always have to do the download operation once every 30 minutes?
This bug occurs regardless of the browser on both MAC and windows10.
This defect is found in video files as a small amount of noise.
The download appears to have completed successfully, so you can only see the problem by playing all the video files.
As long as this bug exists, Doropbox's download system will be evaluated as unusable for business.How can I act to escalate to a support department that takes this issue seriously?
