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mscales's avatar
mscales
New member | Level 2
6 years ago

I'm not able to scroll through photos in my Dropbox account online, any ideas?

Hi, I can see there was discussion that this was a system wide problem that has evidently been fixed. It has not been fixed for me. I can't reply on the dropbox solution, and nothing allows me to s...
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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there mscales,
 
When you are previewing a photo in your Dropbox account, along the bottom is a black bar which you should see “<    >” arrows on, to allow you to switch to the next item in the folder. Are you able to see these arrows?
 
Let me know - Cheers!
  • DigitalDawg's avatar
    DigitalDawg
    Helpful | Level 6
    5 years ago

    Don't see black bar at bottom with < and > in it

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for joining us here DigitalDawg!

      You should see this bar when you're browsing through photos in your account online.

      You should have the black bar along the bottom of the image preview that looks something like this: 

      If you're not able to see this black bar, could you try using another browser or incognito mode to see if there is any difference there?

      Keep me posted with your findings!

      • Mikebr1's avatar
        Mikebr1
        Explorer | Level 4
        5 years ago

        I have got the same problem with Windows 10.  I also have Dropbox on ipad and mobile and both work ok.

         

        All I get is the picture and no way of going to next photo. I can enlarge but that is all.  Don't want to deleat and re-install as I have it on 4 machines and I think I am correct in saying that you can only have 3 now.

         

        Any help appreciated.

  • windjammer's avatar
    windjammer
    New member | Level 2
    6 years ago

    Going from pic to pic in slide show view works fine, but I can't scroll down a folder page of image thumbnails to find a photo. I can only see the first 15 thumbs. I'm using Firefox on a windows machine, all in good working order

  • Emg's avatar
    Emg
    New member | Level 2
    5 years ago

    Hi,

     

    I don't see that <> signs at the bottom...no bar...nothing...Any ideas why?

    Thanks for any help you can give.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey there Emg!

       

      Can you just clarify for me where you're viewing the file from? Eg. website, desktop app or mobile app?

       

      Could you also send me a screenshot of how the image looks when you preview it?

       

      Keep me posted!

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