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Forum Discussion

Clzufall's avatar
Clzufall
Helpful | Level 5
5 years ago

I can't scroll down through my files

I am unable to scroll down through my files.
Desktop
GUI
View
  • Walter's avatar
    Walter
    5 years ago

    In that case, have you ensured that you're using the latest stable version of Safari Clzufall? 

     

    Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally. 

     

    That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Clzufall, thanks for posting today!

 

I'm sorry to hear about this. Are you experiencing this on the Dropbox site or the desktop or mobile app?

 

Any info you can provide would be great!

Clzufall's avatar
Clzufall
Helpful | Level 5
5 years ago

I am on the internet with the Dropbox site open.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the info. Could you try switching browsers to see if this helps? 

     

    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

    • Clzufall's avatar
      Clzufall
      Helpful | Level 5
      5 years ago

      No that did not help.   Very unhappy that I have to change browsers.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Please could you attach a screenshot showing exactly what your browser is showing? Does the mouse wheel or trackpad on your device not allow you to scroll down?

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