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PascalMahvi's avatar
PascalMahvi
Explorer | Level 3
2 years ago

Getting an error when clicking on a folder on my Mac

While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" !    How can I fix the issue?  ...
Desktop
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Mac
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  • Walter's avatar
    Walter
    2 years ago

    Hey PascalMahvi, sorry to hear you're having issues with this.

     

    Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

     

    Have you granted Dropbox full disk access as outlined here by the way?

     

    Keep me posted, Pascal!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey PascalMahvi, sorry to hear you're having issues with this.

 

Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

 

Have you granted Dropbox full disk access as outlined here by the way?

 

Keep me posted, Pascal!

  • PascalMahvi's avatar
    PascalMahvi
    Explorer | Level 3
    2 years ago

    Hi Walter 

    My version is 180.4.4912

    I am using 18.2% of 2.0TB

    I have DP Personal Plus

    I have selected Online-Only files to save space - that is when my issues started 

    DP will not let me see the files on the file folder 

    I can view my files by going to the DP server only.

    I don't know how to see it it is up to date or still syncing

    My Apple Icon does not have System Preferences ..  it is called System settings 

    and the rest under it is not al all what you described 

    Thank you for helping me 

    Can we Facetime so you see ...

    Pascal

    [removed per the Dropbox Community Guidelines]

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey PascalMahvi, thanks for the screenshot and the additional info.

       

      You can find the sync status of the app, by hovering your mouse over your Dropbox icon in the menu bar.

       

      Also, if you right-click on the folders, do you see a "make available offline" option? If you do, please click on it, allow the app to sync and try to open them again.

      • PascalMahvi's avatar
        PascalMahvi
        Explorer | Level 3
        2 years ago

        Hi Walter

        Hovering shows ver 180.4.4912

        Uploading 1048

        Downloading 37

         

         

         

        When I right click - it will not show me make files available online

        I see this

         

        Then when I click further on public folder, I see this:

         

         

         

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