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Forum Discussion
Folders showing up empty when I send a link to someone
This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on...
Same thing happened to me. It's extremely annoying.
So far the thing that worked for me was to turn off tracking of viewers for that particular folder. Seems like when the person to whom you're sending the link refuses to be tracked, the folder appears empty. (Dropbox!!! Why should the priority be on tracking instead of actually doing your primary job - sharing the files?!)
So the way to do this: log in Dropbox.com via a browser -- find your folder -- click Share -- click the Settings gear icon -- under the tab "Folder settings" uncheck the option "Viewer info. Show who’s viewing files in this folder to people who can edit." -- click Save
(you might need to generate the sharing link again after this, not sure)
The tracking can also be turned off by default in your account settings -- under General tab find the option "See info about people who view my files" and switch it off.
As a recipient, I just started having this same problem last week. We have been using this format for a few years to share information. This past week, when I opened the resources link, sent by the administrator, I saw “folder empty”. I am the only one with this new problem. Did I accidentally change a setting? Could it be related to a very slow backup issue that I am experiencing?
I've uploaded a folder to my dropbox and shared a link over WhatsApp but one of my customers gets the message folder empty when opening the link
I'm very confused as my computer says that the files are synced
Pavel
Same thing happened to me. It's extremely annoying.
So far the thing that worked for me was to turn off tracking of viewers for that particular folder. Seems like when the person to whom you're sending the link refuses to be tracked, the folder appears empty. (Dropbox!!! Why should the priority be on tracking instead of actually doing your primary job - sharing the files?!)
So the way to do this: log in Dropbox.com via a browser -- find your folder -- click Share -- click the Settings gear icon -- under the tab "Folder settings" uncheck the option "Viewer info. Show who’s viewing files in this folder to people who can edit." -- click Save
(you might need to generate the sharing link again after this, not sure)
The tracking can also be turned off by default in your account settings -- under General tab find the option "See info about people who view my files" and switch it off.THANK YOU SOOOO MUCH! THIS WAS THE SOLUTIONNNN! Ive literally been looking into it since Last Wednesday and you are the only one that has found the solution! Dropbox really has to do better. Even their chat support people have no idea that its even an issue.
Look at MAARA's solution above! It helped me out.
Hi
I've tried this and when they open the link they can briefly see the folder with the photos but then it gets thrown away and you get the folder is empty screen!!!!
This is SOOOOOOOOO frustrating as others can access the folder and see the images
The solution was to do with tracking!
I turned off tracking on the folder I was sharing … well I think I did the browser seemed to have a spinning icon for ages but we then allowed tracking on the clients phone and Shazam the files became visible
regards
pavel
THANK YOU - this worked for me.
Dropbox, please fix this. I have had the same issue the last few weeks. I send a link to a client, and the folder shows up empty for them. I shouldn't have to deselect this option every single time I create a folder.
Hello Dropbox Community -
As of yesterday, created links containing JPG images, are received by clients as empty folders. I am uploading the image to Dropbox on the website, image upload status shows as complete. I can see the uploaded images in my files in the Dropbox folders. Any help is much appreciated.
Thank you-
