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Forum Discussion
Folders showing up empty when I send a link to someone
This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on...
Same thing happened to me. It's extremely annoying.
So far the thing that worked for me was to turn off tracking of viewers for that particular folder. Seems like when the person to whom you're sending the link refuses to be tracked, the folder appears empty. (Dropbox!!! Why should the priority be on tracking instead of actually doing your primary job - sharing the files?!)
So the way to do this: log in Dropbox.com via a browser -- find your folder -- click Share -- click the Settings gear icon -- under the tab "Folder settings" uncheck the option "Viewer info. Show who’s viewing files in this folder to people who can edit." -- click Save
(you might need to generate the sharing link again after this, not sure)
The tracking can also be turned off by default in your account settings -- under General tab find the option "See info about people who view my files" and switch it off.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our Community, ejnoro! Let’s have a look into this.
First of all, can you let me know if you’ve also tested the shared link on your end? Do you face the same issue?
In order to check this, please make sure that you’ve opened one of your shared links via an incognito window of your browser, on which you’re not logged in to your Dropbox account.
Also, you mentioned that in some cases, the users receive an error stating that the files can’t be previewed. Can you let me know what type of files they usually receive this error for? Is it .jpg, .doc files, for example?
Keep me updated.
- I am also having this issue for some people I send the links to but not others 🤷:female_sign:
- If they copy and paste the link into the phone browser and avoid using the app so “continue to website” it works but going through the app doesn’t.
Is there a problem with the app?
I am also going through this issue as well with dropbox and need some help asap
- Nancy
Hey Victoraguilar92, and welcome to our forum!
Can you check my previous message and let me know if you’ve tried all of the provided suggestions?
Give me a nudge when you have more details, and we’ll have a look together.
I just started having this issue this past week. Links are copied correctly, using dropbox on Safari (not desktop app) to upload and all the files are there. They show up on my mobile app, and some people can access them on desktop browser version only.
Sending the link and opening on mobile for some people just shows an empty folder. I've tried the links in incognito mode on desktop and mobile and the links work for me. Nothing has changed from the past with the way I've copied links (not folders) and sent the link out to people. Any help would be greatly appreciated!
Hi, I can do that for you.
Here is a link to a folder with .jpg files that, at first, showed up as empty to my clients. But after resetting the share link it became visible.
https://www.dropbox.com/scl/fo/e2jhwcg4hvw3no91e3aqy/h?dl=0&rlkey=d8ub946udq98fknkc337um34n
I cannot send you a link to the folders that I am having trouble with because for some reason they no longer have a sharing link and I get an error when trying to create one.
But for reference those folders contained .mp4 files.
Also, As far as my troubleshooting goes, with the folders I have had issues with:
I have tried resetting the link, sending/receiving via mobile AND desktop, Signed in or not signed in to Dropbox, with the mobile app and with a browser (on mobile) and even tried iPhone vs Android and nothing seemed to change the result in any way.
For me personally (as referenced in my last post) this seems to only happen to me with a folder that contains video files. With photos it usually works but sometimes I have to reset the link 1 or 2 times before it does.
My temporary solution is that I have to send individual links to each video file.
- To all:
I’m sorry that you’re all dealing with the same issue(s) that I’ve had for weeks now! Dropbox still hasn’t done anything to fix this but I noticed they released an update today on the App Store (at least for iPhone, v. 292.2 as of this writing). Perhaps this will fix it!? I appreciate all of your feedback… started thinking I was the only one.
If I go back to using iCloud after this Dropbox, well, you know why.
