We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Methuselah's avatar
Methuselah
Explorer | Level 4
7 years ago

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 fi...
Download
Dropbox Plus
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
Methuselah's avatar
Methuselah
Explorer | Level 4

Hi Lusil,

 

I received your email but would prefer to continue troubleshooting via this forum if that's OK?

 

Kind regards,

Bernard

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi Methuselah, thanks for getting back to me on this.
 
You could check out if you have any incompatible characters by running a bad file check.
 
However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
 
Cheers! :nerd:
  • Methuselah's avatar
    Methuselah
    Explorer | Level 4
    7 years ago

    Hi Lusil,

     

    Thanks for that. I ran the checks and there were no issues. Happy to proceed with the email interaction btw.

     

    Kind regards,

     

    Bernard

    • pitmac's avatar
      pitmac
      Explorer | Level 4
      6 years ago

      Hi all,

      i've the same Problem...how did it resolved?

       

      Thx,

      Pit

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hi there, Pit. :slight_smile:
         
        I’d be more than happy to help, but first, could you please provide a bit more info so as to have a better understanding of your concern?
         
        For example, what are the steps you’re taking? Are you trying to make files offline on a mobile device? Is this concerning the desktop app? Are you not seeing content being downloaded locally? 
         
        Any additional details, as well as screenshots (omitting personal info) would be very helpful. Thanks in advance!
    • Methuselah's avatar
      Methuselah
      Explorer | Level 4
      6 years ago

      Hi again,

      I'm still having sync problems (albeit with the current iOS - 12.3.1). Despite constantly deleting and re-syncing folders, I am regulary confronted with sync warnings like these (2 example images attached - one showing an attempt too sync, the other a 'warning' error?).

      In some instances I have spent hours re-openeing every folder before it will show the green sync tick - though inevitably, to only have the orange error flag reappear.

      It is absurd that I have to incur the cost of so much data (and my time!) to only have the problem reoccur. I depend on being able to access my files when I am unable to get an internet connection, even when the cost of synchronising mass downloads is less important than just being able to access them.

      Additionaly, I'm paying a subscription for a service that's not delivering even close to it promise i.e. 100 Folder and 10,000 files (you'll see my Properties images of the two folder examples I've shown demonstrating the file and folder quantity is well below these numbers).

      Can you please advise a solution?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for your swift reply, Methuselah. 
         
        Just to ensure that we cover some additional troubleshooting ground on this, could you please let me know if forcing the offline folders to be updated does the trick?
         
        To do this, ensure that you’re connected to a network and:
        1. Open the mobile app.
        2. Tap on Account.
        3. From the options given, select Manage offline files. 
        4. Tap on the spinning arrow icon that’s on the top right corner of your screen. 
         
        Let me know how it goes!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!