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Panhouba's avatar
Panhouba
New member | Level 2
6 months ago

Folder appears empty on one device when opening from a link

Hi, I have a problem with a link to a Dropbox folder that I see empty in the web browser on one device, but on another device I can see the correct files that should be there. On both devices I'm log...
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  • Helen DBX's avatar
    Helen DBX
    6 months ago
    Hello Panhouba

    Helen from Dropbox here. Thanks for reaching out about the link issue.
     
    I hope you don't mind me jumping in here.
     
    This issue is now fixed and should be working properly.
     
    Apologies for any inconvenience this may have caused and thanks for bringing this to our attention.
     
    Best regards, 
    Helen 
    The Dropbox Team
Panhouba's avatar
Panhouba
New member | Level 2

Hi @Hannah, yes, it's a very strange issue indeed. I have tried clearing the cache in the browser and the problem persists. I've tried Chrome, Firefox and Edge and still only see an empty folder. I find that when I open the link in the web browser on my iPhone, the folder also looks empty, but when I open the same link in the mobile app, I see all the subfolders and files correctly.

Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
6 months ago
Hello Panhouba

Helen from Dropbox here. Thanks for reaching out about the link issue.
 
I hope you don't mind me jumping in here.
 
This issue is now fixed and should be working properly.
 
Apologies for any inconvenience this may have caused and thanks for bringing this to our attention.
 
Best regards, 
Helen 
The Dropbox Team
  • Panhouba's avatar
    Panhouba
    New member | Level 2
    6 months ago

    Hi Helen, you're right, everything is working as it should now! Thank you for the quick fix and have a great day!

    Best regard

    Ondřej

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