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Forum Discussion
Files in Dropbpx have grey X
One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder.
The files are not openable or moveable in this form and are not present...
LB77 wrote:
One of our users is having issues where a grey 'X' appears over the file icon.
The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.
This problem has been several weeks now. On my Windows 10 computer, the files under my dropbox folder appear with grey-colored "X" signs.
What is this?
The dropbox guidance on sync icon ( https://help.dropbox.com/sync/sync-icons ) does not list a sync icon that looks like this.
Megan
Dropbox Staff
Dropbox StaffHi QuestionBox, how are you today?
I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.
Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions.
Thank you!
