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Forum Discussion
Files don't open if Dropbox is not running on my computer
Hi all,
My files are like hostages held by Dropbox and I cannot open them unless I use Dropbox.
I wanted to stop using Dropbox a while back and after uninstalling Dropbox I noticed that files...
Jay
Dropbox Staff
Dropbox StaffHi Barrry, thanks for bringing this to our attention.
From your description, it does sound like the files were not available offline, but were online-only instead.
Could you attach a screenshot showing the Dropbox folder as it appears in Explorer/Finder?
Also, could you provide the ticket ID from when you contacted the support team?
This will help me to assist further!
Hi,
The support was on a chat so I don't have any case number or information.
Dropbox folder
- Jay
Could you double click the folder and attach the screenshot so we can see if there are any sync icons on the files?
