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Forum Discussion

reano's avatar
reano
Explorer | Level 4
12 months ago

Files are not showing on Mac Finder

I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version.    Files ...
Desktop
Mac
View
Web
  • Nancy's avatar
    Nancy
    12 months ago

    Are you missing the Dropbox context menu options, when right clicking on a file within your local Dropbox folder?

     

    Have you tried refreshing your Finder with these steps?

thunderboi's avatar
thunderboi
Explorer | Level 3

I too am experiencing this issue. When I save files to dropbox from within an application, in this case Adobe Illustrator, the files are visible in the save/open dialogue. But when I visit this folder in the finder, the files are not visible. I could attach a screenshot but it would be hard to stage a scenario where it helped illustrate the problem.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey thunderboi. I understand it may be hard to show this via a couple of screenshots. However, it’d be helpful to have some visuals for sure. 

 

You can send over a screenshot of what you see when saving the files to your Dropbox account via Adobe (plus, the filepath they should be saved at), and then what you actually see in the Dropbox folder.

  • thunderboi's avatar
    thunderboi
    Explorer | Level 3
    12 months ago

    Here are two screenshots of the same folder. The one with 6 items was navigated to through the finder. The one with 18 items was visible after opening a file from my recent documents in illustrator and saying "reveal in finder." I'm lucky my work is still in the recent documents.

     

    I hope these images help you to understand what I'm trying to communicate.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for the screenshots! Have you restarted your computer in the meantime? 

       

      What’s the current syncing status of your Dropbox app, as well as its app version? 

       

      Are you seeing all files on your web account?

      • thunderboi's avatar
        thunderboi
        Explorer | Level 3
        12 months ago

        I have restarted a couple times. The files are visible in my web account and sync status says everything is up to date.

         

        Side quest: I used to have a bunch of contextual dropbox tools that would pop up if I right clicked on something in the finder, this no longer happens. Bug or feature?

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