We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Leilei06's avatar
Leilei06
Helpful | Level 5
2 years ago

File not found

When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account. Any help would be gr...
Download
Error Messages
  • FMATA's avatar
    FMATA
    2 years ago

    I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

    1. Select files to download
    2. Click "Share Link" 
    3. When Pop-up is displayed, press "Copy Link"
    4. Give Dropbox a few seconds while it generates a link.
    5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
    6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

    Good luck!!  I hope it works for you

FMATA's avatar
FMATA
Explorer | Level 4

I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

  1. Select files to download
  2. Click "Share Link" 
  3. When Pop-up is displayed, press "Copy Link"
  4. Give Dropbox a few seconds while it generates a link.
  5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
  6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

Good luck!!  I hope it works for you

Leilei06's avatar
Leilei06
Helpful | Level 5
2 years ago

Hello Thanks so much FMATA,

 

My technical skills aren't too good but this I understood and now I have my photos on my computer!

Thank you!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!