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Forum Discussion

Samuelharvest's avatar
Samuelharvest
Helpful | Level 6
2 years ago

Export as a pdf

I used to be able to export an excel document as a pdf in Dropbox. In the last month it is always zero kb. How do I export as a pdf?
Export
  • Samuelharvest's avatar
    Samuelharvest
    2 years ago

    Thankyou Hannah,

     

    I double-checked my subscription. Then reinstalled the app. This has solved the problem! Thankyou ever so much! 
    in fact Thankyou to everyone and sending you all some love from Sicilia!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Samuelharvest, sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the steps you take to do this as well?

 

Thanks!

  • Samuelharvest's avatar
    Samuelharvest
    Helpful | Level 6
    2 years ago
    Hi Walter,
    Thanks for the reply. I will try to answer as best as I can, but I am not very computer literate and I have very low frequency use of Dropbox
    I am using an iPad about 5 years old.

    When I had a document in excel, I would click the three dots top right and choose export. I was then given a choice of ods or pdf. I clicked pdf and proceeded to choose layout options and then location in Dropbox (or tablet) The pdf would appear!

    Occasionally I would be zero kB and I would try again and it would work. In the last month it has been zero kB every time

    Has policy changed or am I doing something wrong?
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      What is the exact OS version of your iPad and the version of the Dropbox mobile app installed there Samuelharvest? 

       

      Have you tried clearing the app's cache at all since you first noticed this?

      • Samuelharvest's avatar
        Samuelharvest
        Helpful | Level 6
        2 years ago

        iOS version 15.7.5

        dropbox 348.3.2

        i don’t know what a cache is or how to empty it!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Samuelharvest, to empty the Dropbox app's cache, tap on "account", then on the gear icon and then on "clear cache".

       

      Let us know how it goes!

      • Samuelharvest's avatar
        Samuelharvest
        Helpful | Level 6
        2 years ago

        Hi Hannah,

         

        Unfortunately clearing the cache has not resolved the issue.

         

        I am also unable to export as a pdf onto my device

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Samuelharvest, based on the steps that you described, it sounds like you're using Excel when trying to export your files as .pdf into your Dropbox app, right?

      • Samuelharvest's avatar
        Samuelharvest
        Helpful | Level 6
        2 years ago
        Yes I guess so! I open the file in Dropbox with excel. That's right!

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