Error when trying to preview a long Capture video I recorded.

Question

Hi there, I just recorded a long video on Capture and I can't play it... (I send it to other colleague, they can't play it either). I work on a MacBook pro.&nbsp;
I used the Capture app to record and use safari as browser (also tried on chrome, didn't work as well).&nbsp;
&nbsp;
This message is written: "The media could not be loaded, either because the server or network failed or because the format is not supported."
&nbsp;
What can I do to fix this?&nbsp;

Megan · Answer

Hi there, NiFu, let's jump right into this!&nbsp;
&nbsp;
You mentioned that it was a long video. Let me know more in regards to the video's size.
&nbsp;
If you happen to have a screenshot of the error too, I'd love to have a visual if you could attach it here.&nbsp;
&nbsp;
Let me know more, thanks!&nbsp;

Forum Discussion

Error when trying to preview a long Capture video I recorded.

About View, download, and export

Need more support

Related Content

Re: Screen recording from Dropbox Capture with no audio

Video files aren't previewing normally when downloaded

Dropbox Capture no pause icon / can't pause screen recording

Does Screen Recording capture audio of a video playing?

Re: Can I download multiple Capture files at once?

Recent Discussions

I've left comments for some students, but they can't see them after sharing the files.

I can't see my folders in offline only mode on Mac OS 15.1

Special folder act as "web server"

File in Dropbox on my HP, but not in Dropbox on my iPhone 12

Can't open recordings.