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Frederic D.2's avatar
Frederic D.2
New member | Level 2
9 months ago

Error when trying to play a video I uploaded to Dropbox

I had a service change my old movies i had taken with a to digital form (Memory Box). The from the memory stick they sent me I uploaded it to dropbox.  Apparently they are in MP4 format. When I try t...
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  • Hannah's avatar
    Hannah
    9 months ago

    Hey Frederic D.2, thanks for your post.

     

    Are you seeing this error when trying to play the video locally on your computer? Is that directly from the Dropbox folder?

     

    What do you see when you preview the video on dropbox.com?

     

    Let me know!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Frederic D.2, thanks for your post.

 

Are you seeing this error when trying to play the video locally on your computer? Is that directly from the Dropbox folder?

 

What do you see when you preview the video on dropbox.com?

 

Let me know!

  • Frederic D.2's avatar
    Frederic D.2
    New member | Level 2
    9 months ago
    Thanks for the reply. When I view it on Dropbox.com it works
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      In that case, you can try another media player/program to view it locally on your devices or even installing a codec pack for your current media play Frederic D.2 

       

      I hope this helps a tad and sorry to jump in here. 

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