You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hooleyann's avatar
hooleyann
Explorer | Level 4
2 years ago

Error when trying to open images on my new desktop

If I am on my laptop or my phone I can go to Dropbox and click on a picture and it opens just fine.  If I try this on my newer Dell Desktop then I get an error message saying Photos can't open this f...
Desktop
Error Messages
Preview
View
Windows
  • hooleyann's avatar
    hooleyann
    Explorer | Level 4
    2 years ago

    Mark,  Thank you so much.  I just clicked my entire photo folder and now everything shows up and I can open in Photos.  I figured it was something simple so you saved me a lot of time and frustration.  Have a great day!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!