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Abbas Khan's avatar
Abbas Khan
New member | Level 2
3 years ago

Error (400) when downloading files from the website

I am Team Member of Unlimited Account of Dropbox,  Given access to download the files , but when I do download , it give the Error ( 400),  Any Solution about it... Pls
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Ulfahaj997's avatar
Ulfahaj997
New member | Level 2

Hi, 

 

I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app. 

 

However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Ulfahaj997, thanks for bring this to our attention.

 

I just wanted to mention that our team is aware of this issue and are currently looking into it.

 

We'll let you know more as soon as we have an update.

  • patrickfitz's avatar
    patrickfitz
    New member | Level 2
    2 years ago

    How will we be made aware of the fix? It's not on your website as an issue being tracked.

    • Sam DBX's avatar
      Sam DBX
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi everyone,

       

      This is Sam from the Community team 👋🏽

       

      Just to let you know that our team is actively working on this issue, and we should have an update soon.

       

      Thanks for your patience so far,

      Sam 

      • Joetta Rodriguez's avatar
        Joetta Rodriguez
        Helpful | Level 6
        2 years ago

        sam and dropbox thank you for the reply, but we are really in need of assistance.  It is extremely frustrating trying to use this software when it is not running at the capacity in which it was intended.  Thank you

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