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Forum Discussion
Error (400) when downloading files from the website
I am Team Member of Unlimited Account of Dropbox, Given access to download the files , but when I do download , it give the Error ( 400), Any Solution about it... Pls
Hi Joetta Rodriguez and everyone,
An update here for us:
We passed Salesforce approval and the latest version (1.618) is listed publicly on this page:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000prqLEAQ&tab=d
If you are a Salesforce Admin, you can upgrade the package to 1.618 to resolve the issue.
Let us know if this works for you!
Sam
Mark
Super User II
Super User IIHow big is what you are trying to download? Both in terms of size and folder numbers
Hi Mark, I am a drop box user facing a similar issue. The folder I am trying to download is approximately a 100 GB and has multiple sub-directories in it. Every time I try to download the folder I encounter error 400.
- Hannah
Dropbox Staff
Hey Abe Abraham, thanks for the nudge here.
At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.
As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer.
I hope this helps!
Hello Hannah,
Do you have a concrete date for when this issue/policy will be fixed?
Currently, making periodical backups to an on-site hdd is an extremely tedious process.
Enough reason in fact to move away from Dropbox and subscribe to another service.
- Hannah
Hey inv, thanks for the comment here.
This limitation is actually not something that will be changing any time soon, as it's how the web downloader works, but we appreciate your feedback.
Would you mind giving us some more info on how you're using the web downloader to make backups?
Trying to load a file from dropbox and receiving Error 400. Any reason this would be occurring? Happens with PDF and Excel docs. Please help. The work arounds are time consuming and tedious.
- Hannah
Hey Joetta Rodriguez, thanks for letting us know.
Are the files in question saved to your Dropbox account, or did someone send them to you through a link?
Have you tried using a different browser or a private browsing/incognito window, to see if that helps?
