We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tunggo's avatar
tunggo
New member | Level 2
6 years ago

error " i am sorry !!!! " on my picture

Why is my image in dropbox for a long time saying "i am sorry" on the picture
Error Messages
View
Chiraggada's avatar
Chiraggada
New member | Level 2

Even we are facing the same issue.
While the phots are uploaded on dropbox there wasn't any issues with the photos but, when we download a uploaded photo from dropbox, this 'i am sorry' messege appears on the left hand side lower corner of the photo

Kindly help to solve our issue..

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi Chiraggada, please bear in mind that, as mentioned in my previous post, Dropbox doesn’t edit or alter your files in such a way. 
 
Having said that, could you please check the following:
Finally, tunggo, I just wanted to loop you back in; were you able to resolve your concern in the end? 
 
Let me know of any updates, peeps!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!