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Forum Discussion

Emery S's avatar
Emery S
Helpful | Level 5
2 years ago

Dropbox website not loading. Why?

My 50 person organization is all experiencing Dropbox not loading on the web platform
Error Messages
Web
  • Megan's avatar
    Megan
    2 years ago

    Hey everyone, thanks for posting here! 

     

    I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this. 

     

    If you have any trouble doing that, don't worry I can definitely help with that, just let me know. 

     

    However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system. 

     

    Keep me posted, and we'll take it from there!

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager

Thanks for the feedback T_R and Annie P,

 

This seems to be a separate issue then. T_R , I can see that you're already in touch via email. Annie P  if it's okay with you, we can redirect to email support as well, so we can gather all info safely.

 

Thanks!

Sam 

Koala-fied's avatar
Koala-fied
Explorer | Level 4
2 years ago

Having the same issue as the others today as well on the website.  File Explorer seems to work though.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi G1aHm, can your colleague contact Support directly, in order for us to be able to have a closer, more detailed looked into this? 

     

    If they have any issues doing that, we'd be happy to help!

     

    Also Koala-fied, have you tried clearing the cache on your browser, to see if this helps at all? 

     

    Let me know!

    • Koala-fied's avatar
      Koala-fied
      Explorer | Level 4
      2 years ago

      Yes, that cache has been cleared.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Koala-fied, which browser do you notice this behavior on? 

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