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Explorer | Level 4

2 years ago

Dropbox website has broken playback of HEVC (h.265) videos

Audio plays fine but there is not video content from the video player. No extensions and no add blocking, developer tools show a lot of server side errors (over 30)

Explorer | Level 4

2 years ago

Nacy have you heard if they will fix it?

I provided evidence and it was ignored it seems, last I knew Dropbox decided to just leave the bug active and not fix it.

Megan

Dropbox Staff

2 years ago

Hi Charles S, I hope you're doing well!

At the moment, we don't have any further news about this. We'll keep you updated if we do.

Thanks a bunch!

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Audio plays fine but there is not video content from the video player.

No extensions and no add blocking, developer tools show a lot of server side errors (over 30)

","kudosSumWeight":0,"postTime":"2023-05-08T06:04:30.378-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:View","text":"View","time":"2019-10-08T04:51:14.432-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:682583_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1887},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:682583":{"__typename":"Conversation","id":"conversation:682583","solved":false,"topic":{"__ref":"ForumTopicMessage:message:682583"},"lastPostingActivityTime":"2023-10-03T11:32:20.751-07:00","lastPostTime":"2023-10-03T11:32:20.751-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:682583":{"__typename":"ModerationData","id":"moderation_data:682583","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:682583_2":{"__typename":"Revision","id":"revision:682583_2","lastEditTime":"2023-05-08T17:52:04.860-07:00"},"ForumReplyMessage:message:718453":{"__typename":"ForumReplyMessage","id":"message:718453","conversation":{"__ref":"Conversation:conversation:682583"},"author":{"__ref":"User:user:1148275"},"revisionNum":1,"uid":718453,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"subject":"Re: Dropbox website has broken playback of HEVC (h.265) videos","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:718453"},"parent":{"__ref":"ForumReplyMessage:message:718117"},"body":"

Hi Charles S, I hope you're doing well!

At the moment, we don't have any further news about this. We'll keep you updated if we do.

Thanks a bunch!

","body@stringLength":"391","rawBody":"

Hi , I hope you're doing well!

At the moment, we don't have any further news about this. We'll keep you updated if we do.

Thanks a bunch!

","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-03T11:32:20.751-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:718453_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":168},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215573":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215573","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Nacy have you heard if they will fix it?

I provided evidence and it was ignored it seems, last I knew Dropbox decided to just leave the bug active and not fix it.

","body@stringLength":"188","rawBody":"

Nacy have you heard if they will fix it?

I provided evidence and it was ignored it seems, last I knew Dropbox decided to just leave the bug active and not fix it.

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