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Explorer | Level 4

2 years ago

Dropbox website has broken playback of HEVC (h.265) videos

Audio plays fine but there is not video content from the video player. No extensions and no add blocking, developer tools show a lot of server side errors (over 30)

Dropbox Staff

2 years ago

Hey Charles S!

I was checking our system, and I can see that our team has logged a support ticket for you, which has been forwarded to our specialists.

Please check your email for any further updates, as they should contact you in the same email thread.

Thanks.

Charles S

Explorer | Level 4

2 years ago

Last I know I was told Dropbox would not fix their bug

About View, download, and export

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Audio plays fine but there is not video content from the video player.

No extensions and no add blocking, developer tools show a lot of server side errors (over 30)

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Last I know I was told Dropbox would not fix their bug

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Last I know I was told Dropbox would not fix their bug

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Hey Charles S!

I was checking our system, and I can see that our team has logged a support ticket for you, which has been forwarded to our specialists.

Please check your email for any further updates, as they should contact you in the same email thread.

Thanks.

","body@stringLength":"527","rawBody":"

Hey !

I was checking our system, and I can see that our team has logged a support ticket for you, which has been forwarded to our specialists.

Please check your email for any further updates, as they should contact you in the same email thread.

Thanks.

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