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Kali4672's avatar
Kali4672
Explorer | Level 4
2 years ago

Dropbox /unable to download files from iPhone 14 pro max

I can’t seem to attach files from. Dropbox. The Dropbox does not come when I want to attach a file. When click on attach file, I only get the iCloud docs and can’t find the Dropbox . I could do this ...
Download
Export
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Just to be certain, the Dropbox mobile app is installed on your device, correct?

     

    In the iOS Files app, could you tap Locations and see if Dropbox is enabled there?

Kali4672's avatar
Kali4672
Explorer | Level 4
Hi Megan,

I use IOS 16 and the Dropbox is the basic one.

I use gmail and then from there ask to attach a file, however the Dropbox does come up fir me to add the file in that way.

I was able to do this on my old iPhone 6 without any issue..
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Kali4672, do you see the Dropbox path appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
 

Also, do you use the official Gmail app on iOS, or the default iOS Mail app?

  • Kali4672's avatar
    Kali4672
    Explorer | Level 4
    2 years ago
    Hi Megan,

    I can’t see the files app and don’t know where to find it.

    I have the gmail app.

    Kind regrads
    Kal
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Kali4672, the Gmail app on your device could use the iOS Files app to locate and attach files.

       

      You can find the Files app using these steps, according to the Apple site.

      • Kali4672's avatar
        Kali4672
        Explorer | Level 4
        2 years ago
        Hi Jay,

        I have found the files app but can’t see any of my Dropbox files in there. How do I access them?

        If I access the files I have ICloud , Grammarly adobe scan, on my phone and recently deleted, no Dropbox.

        Where do I find this?

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