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Cicendula's avatar
Cicendula
Explorer | Level 4
5 years ago

Dropbox tries syncing (deleted) files and gets stuck

Hi there!   I'm using Dropbox on two laptops (Windows 10) and they both have had this problem recently - to be exact, the problems pretty much started with the last Dropbox update. I tried uplo...
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Cicendula's avatar
Cicendula
Explorer | Level 4
5 years ago

Update: I now tried deleting the files in the Dropbox bin, but it does not let me do so...

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Cicendula; welcome to the Community!

     

    I'm sorry to hear you're having issues with syncing; could you follow these steps on the affected computer and let me know if it helped improve matters at all?

     

    1. Ensure that the Dropbox desktop application is running

     

    2. Click on the Dropbox icon in the system tray and then click your profile picture (avatar) or initials

     

    3. Select 'Preferences'

     

    4. Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)

     

    5. Hold down the 'alt+H' keys

     

    6. Click on the 'Fix Hardlinks' button

     

    7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

     

    8. Please wait about ten minutes to see if Dropbox resumes syncing.

     

    If the above steps don’t resolve your issue, please repeat steps 1 to 5, but at step 6, this time click on the “Fix Permissions” button.

     

    Just note that if you use “Fix Permissions” syncing will start back over. If you need to use this step, please allow for a few hours to pass and let me know if syncing becomes stuck again.

     

    Thanks!

    • Cicendula's avatar
      Cicendula
      Explorer | Level 4
      5 years ago

      Hi there!

       

      Thank you for you reply! I sadly had do deinstall Dropbox on the PC that was giving me trouble because the system just couldn't handle all the syncing  (to be fair, it is not the youngest), but if the problem apppears again on the other one, I'll definitely try and let you know!

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