We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lampis's avatar
lampis
Explorer | Level 4
3 years ago

All files deleted but dropbox still full

Hello,

 

I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does anyone know how to solve this? Anyone from the support team maybe?

Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

    • lampis's avatar
      lampis
      Explorer | Level 4
      3 years ago

      Hi Jay,

       

      Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

       

      Lampis

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

         

        Enjoy your week!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!