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Grotaz's avatar
Grotaz
Explorer | Level 4
2 years ago

Dropbox refuses to download a file from a 'Phantom' Documents file structure: A hopeless tangle

Hello Dropbox has pushed many of my files on my MacBook Pro into a location in the Dropbox file structure called 'My Mac (Greg's MacBook Air) / Documents'. This is even though the MacBook Air is a ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Grotaz, thanks for bringing this to our attention.

 

It sounds like you have enabled our backup feature on your MacBook Air computer previously, but did you also enable it for your MacBook Pro?

 

Would you mind sending us some screenshots explaining the situation and the setup, so we can have a visual as well?

 

If you go to your Dropbox folder, do you see a "Mac" folder that has your MacBook Pro desktop files in it?

 

Thanks in advance.

Grotaz's avatar
Grotaz
Explorer | Level 4
2 years ago

Hello Hannah

Here is a screenshot from the Macbook Pro.

 

 

 

 

 

Here are two from the Macbook Air. They show that the drop-down path window says:

My Mac (Greg's Macbook Air)

while the Finder view says:

Mac (2).

This is inconsistent and confusing.

 

 

 

 

 

 

  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshots, Grotaz.

     

    Hmm, if you check your backups page online, do you see both computers backed up there?

    • Grotaz's avatar
      Grotaz
      Explorer | Level 4
      2 years ago

      Yes.

       

      So, how do I delete these computers from this page without losing the files?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Grotaz, have you tried copying the files from Finder, instead of trying to move them instead? What is the exact error you're getting, if any, when doing so?

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