You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Grotaz's avatar
Grotaz
Explorer | Level 4
2 years ago

Dropbox refuses to download a file from a 'Phantom' Documents file structure: A hopeless tangle

Hello Dropbox has pushed many of my files on my MacBook Pro into a location in the Dropbox file structure called 'My Mac (Greg's MacBook Air) / Documents'. This is even though the MacBook Air is a ...
desktop
Download
Dropbox Backup
File access
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Grotaz, thanks for bringing this to our attention.

 

It sounds like you have enabled our backup feature on your MacBook Air computer previously, but did you also enable it for your MacBook Pro?

 

Would you mind sending us some screenshots explaining the situation and the setup, so we can have a visual as well?

 

If you go to your Dropbox folder, do you see a "Mac" folder that has your MacBook Pro desktop files in it?

 

Thanks in advance.

  • Grotaz's avatar
    Grotaz
    Explorer | Level 4
    2 years ago

    Hello Hannah

    Here is a screenshot from the Macbook Pro.

     

     

     

     

     

    Here are two from the Macbook Air. They show that the drop-down path window says:

    My Mac (Greg's Macbook Air)

    while the Finder view says:

    Mac (2).

    This is inconsistent and confusing.

     

     

     

     

     

     

      

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshots, Grotaz.

       

      Hmm, if you check your backups page online, do you see both computers backed up there?

      • Grotaz's avatar
        Grotaz
        Explorer | Level 4
        2 years ago

        Yes.

         

        So, how do I delete these computers from this page without losing the files?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!