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Forum Discussion
DavidM07
9 months agoHelpful | Level 5
Dropbox Paper error: www.dropbox.com refused to connect.
MacBook 14.9
OS: Sonoma 14.4
Hi, I need some advice:
When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
- 9 months ago
Hi, thanks for your response.
I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.
Could you offer any advice why this error has disappeared and randomly fixed it self?
Thanks
Nancy
Dropbox Staff
Hi from me as well, DavidM07! By opening a ticket, we’ll be able to see more details on your Dropbox account and potentially send this over to our specialized team, if necessary.
Please check your Dropbox email address, and reply back to my ticket when you get the chance.
Thanks!
DavidM07
9 months agoHelpful | Level 5
Hi, thanks for your response.
I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.
Could you offer any advice why this error has disappeared and randomly fixed it self?
Thanks
- Jay9 months agoDropbox Staff
Hi DavidM07, currently, we don't have any information on why the issue appears to have gone.
If you do experience this issue again, please contact the support team directly for them to investigate it in more detail.
- DavidM079 months agoHelpful | Level 5
Yeah no problem Jay, thanks for the help.
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